Store Policies

STORE PURCHASE

• ALL STORE PURCHASES ARE FINAL.
• Please ensure you have checked the jewellery throughly before packing. 

RETURNS

• You can return the product only if it is received in damaged condition.
• UNBOXING VIDEO IS MANDATORY. NO PAUSE OR CUTS WHILE SHOOTING.
• Package has to be opened within 2 days of receiving the product (the day the product is received is Day 1).
• Product is eligible for return if unpacking video captures damaged product.
• In this case, we will arrange pick up & bear the shipping charges.

REFUND

Except for the conditions stated below - No other conditions are considered for refund including and not limited to failed delivery, lost after delivery, sizing issues, incorrect address etc.

• Packages lost in transit when shipped by us. Refund will be sent after your intimation of non receipt.
• Returned (damaged) items: Refund in 7 days of receiving the product.
• Refund should reflect on your source of payment account as per bank timelines.

EXCHANGE

• If we have shipped the incorrect product, it is eligible for exchange.
• UNBOXING VIDEO IS MANDATORY. NO PAUSE OR CUTS WHILE SHOOTING.

 

CANCELLATION

• No cancellation after the order is placed.